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Ace Your 220-1102 Exam with CompTIA's Exam Questions and Achieve Success

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CompTIA 220-1102 Exam covers essential IT support topics such as operating systems, security, software troubleshooting, and operational procedures. 220-1102 exam is designed to validate the candidate's ability to install, configure, and maintain operating systems, troubleshoot software and hardware issues, and implement security best practices. Passing the exam demonstrates that the candidate has the necessary knowledge and skills to provide technical support and troubleshoot issues in a modern IT environment. 220-1102 exam is ideal for entry-level IT professionals, including help desk technicians, desktop support specialists, and field service technicians.

CompTIA 220-1102 Exam Syllabus Topics:

Topic
Details

Topic 1

Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.

Topic 2

Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.

Topic 3

Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.

Topic 4

Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client
desktop.

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q436-Q441):

NEW QUESTION # 436
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

A. Scan and remove the malware
B. Disable System Restore
C. Quarantine the system
D. Schedule automated malware scans

Answer: C

NEW QUESTION # 437
Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

A. Virtual Network Computing
B. Screen Sharing
C. Remote Assistance
D. Remote Desktop Protocol

Answer: B

Explanation:
Explanation
Screen Sharing is the default system tool that can be used in macOS to allow the technician to view the screen simultaneously with the user. Screen Sharing is a built-in app that lets users share their Mac screen with another Mac on the network. The user can enable screen sharing in the System Preferences > Sharing pane, and then allow other users to request or enter a password to access their screen1. The technician can launch the Screen Sharing app from the Spotlight search or the Finder sidebar, and then enter the user's name, address, or Apple ID to connect to their screen2. Remote Assistance is a Windows feature that allows users to invite someone to help them with a problem on their PC3. Remote Desktop Protocol (RDP) is a protocol that allows users to connect to a remote computer over a network4. Virtual Network Computing (VNC) is a technology that allows users to share their screen with other devices using a VNC viewer app1. These are not default system tools in macOS, although they can be used with third-party software or settings.
References: 1: https://support.apple.com/guide/mac-help/share-the-screen-of-another-mac-mh14066/mac 2:
https://www.howtogeek.com/449239/how-to-share-your-macs-screen-with-another-mac/ 3:
https://support.microsoft.com/en-us/windows/solve-pc-problems-over-a-remote-connection-b077e31a-16f4-2529
4:
https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-protoc

NEW QUESTION # 438
Which of the following should be used to secure a device from known exploits?

A. Encryption
B. Cross-site scripting
C. Operating system updates
D. Remote wipe

Answer: C

Explanation:
Operating system updates are used to secure a device from known exploits. Operating system updates are patches or fixes that are released by the vendor to address security vulnerabilities, bugs, or performance issues. Operating system updates can also provide new features or enhancements to the device. It is important to keep the operating system updated to prevent attackers from exploiting known flaws or weaknesses.

NEW QUESTION # 439
A company wants a new software program installed on all company computers, including remote employees' machines. Which of the following methods should the IT department use to remotely deploy the software?

A. Scripted
B. In-place
C. Clone
D. Image

Answer: A

Explanation:
The correct answer is B. Scripted Deployment.
* Scripted deployment is the most effective method for remotely installing software across multiple devices, including remote employees' machines.
* IT departments commonly use scripting tools like PowerShell, Bash, or batch scripts, along with software deployment solutions like Microsoft SCCM, Intune, or Group Policy.
* This method ensures automation, consistency, and remote execution without requiring physical access to each device.
Why Other Options Are Incorrect:
* A. Clone - Cloning is used to replicate entire system images but is not practical for deploying individual software programs remotely.
* C. In-place - This term typically refers to in-place upgrades or updates to existing software, not new software deployment across multiple machines.
* D. Image - Imaging refers to creating a full system image, including the OS and applications. While useful for deploying new computers, it is not ideal for remotely installing software on existing systems.
CompTIA A+ 220-1102 Exam Reference:
* Objective 3.3 - Given a scenario, use remote access technologies.
* Objective 4.2 - Given a scenario, implement cybersecurity best practices.

NEW QUESTION # 440
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A. Updating the failed software
B. Clearing the cache partition
C. Registering the smartphone with an MDM solution
D. Installing a third-party client

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:When a mobile OS is updated, some applications may become incompatible or corrupted due to changes in system files. The best solution is to update the failed software, as the app developer may have released a patch to resolve compatibility issues.
* B. Registering the smartphone with an MDM solution - Incorrect. MDM (Mobile Device Management) helps with security policies but does not fix application compatibility issues.
* C. Installing a third-party client - Incorrect. Using a different app may work but does not resolve the root cause of the issue.
* D. Clearing the cache partition - While clearing the cache can help with performance, it is unlikely to resolve an application not opening due to an OS update.
Reference:
CompTIA A+ 220-1102, Objective 1.5 - Common Mobile Device Issues and Troubleshooting

NEW QUESTION # 441
......

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